Shipping & Delivery

> Order

> Shipping & delivery

> Payment method

> Change, return & complaint

Order

General

To order in our web shop, you must be over 18 years old.

We reserve ourselves for any printing errors and errors that may occur on this website.

The prices shown in our online store only apply to online purchases.

In the event of a backorder, the shipping cost is always paid by the customer.

We reserve the right of ownership of delivered goods until full payment has been made.

When ordering in our web shop you must accept our terms of sale.

All attempts at fraud are reported to the police.

Prices

All our prices are stated incl. VAT.

For customers in non-EU countries, the price excl. VAT is shown.

In the cart you can see the total price incl. shipping before choosing payment method.

The euro's rate is automatically collected from a database so we reserve ourselves for a currency bill.

Order confirmation

After you make an order in our web shop, an order confirmation will automatically be sent to your e-mail that you have stated when registering your account.

If you have not received an order confirmation, you may have reported an incorrect email, contact us at info@modellhobby.se. Also, make sure your order confirmation is not stuck in your spam protection.

Track your shipping

If your package is shipped with Schenker, you will receive a notification when it arrives at your place of delivery.

If you selected the Postnord Mypack, you will receive a notification when the package leaves us and you can track it all the way to your delivery point.

Shipping & Delivery

We work with DB Schenker and The Swedish Postnord to cover up the customer's wishes as far as we can.

As a customer, you pay a unit price depending on your shipping options.

We are not responsible for non-trackable shipments (Posten Brev/Varubrev).

Shipping & Delivery time

Inside Sweden, shipping from 55 SEK. When ordering bulky goods, 90 SEK surcharge will be added.

This will be automatically adjusted in your shopping cart before checking out your order.

1-2 working days with Postnord.

1-3 working days with Schenker Parcel Ombud

1-3 working days with Postnord Mypack

Postnord Varubrev

Delivery time 1-2 days

Fast delivery method delivered directly in the mailbox if it is not bulky (less than 3 cm).

Bulky goods are delivered to your delivery point by notification.

Varubrev can only be shipped weighing up to 2 kg, length + width + thickness must be together max 90 cm, with a maximum length of 60 cm.

Rolls may not be sent as Varubrev.


DB Schenker Parcel Ombud

Deliverytime 1-3 days (traceable)

Fast delivery method delivered to your delivery center within 1-3 days.

When the package is at your place of delivery, you will receive a notification from DB Schenker.

If you want a different place of delivery, you must enter Schenkers Ombudsnumber in the message box before sending your order.

Read more here: http://www.dbschenker.se/log-se-se/om_foretaget/kundservice/spara-och-sok/sok-ombud.html



Postnord Mypack

Delivery time 1-3 days (traceable)

Fast delivery method delivered to your delivery center within 1-3 days.

When the package is shipped from us, you will receive an SMS or e-mail notification from the Postnord so you can track the package at https://www.postnord.se/online-verktyg/verktyg/sok/spara-brev-paket-och-pall

When the package is available at the delivery point, you will receive further notification that the package is available for you to collect.



Shop online – Pick up and pay in our store!

Make your order in our web shop, pick up and pay in our store at Kungsgatan 20, smoothly and easily.

Sometimes we can have a lot of customers in our store and if you have placed an order for pick up in our store, it will make it easier for you as well as for us.

Your order is usually ready immediately and can be picked up and paid during our opening hours, see our opening hours here: https://www.modellhobby.se/en/content/7-operation times

You can pay by credit card VISA/Mastercard or cash in our shop.

Your order is reserved for 7 days, unless your order is collected within 7 days your order is canceled.



Foreign shipments to EU countries

Outside Sweden shipping costs from 190 SEK, when ordering bulky goods, 90 SEK surcharge will be added. This is automatically adjusted in your shopping cart before checking out your order.

We ship with DB Schenker Parcel or Postnord.



Foreign shipments to the rest of the world

We ship with Postnord. Please note that you can only choose payment method prepay to our bank account. We will calculate a shipping fee and return to you.



Abnormal shipments

Some of our items cannot be shipped as bulky because of the length, you can only choose payment invoice or prepay on these items. We will return with a shipping fee and you as a customer approve this before we send the shipment.

Examples of such items are vitrines longer than 140 cm, very large builders kits etc..



Stock status & delivery time

We try to ship your order as fast as possible, if the items in your order are in stock, we will do our best to send it the very same day.

We reserve ourselves for any error on our stock status.



Pre-order

You can also pre-order items in our web shop, this may be upcoming news and articles that are back-ordered.

Please note that you can only choose payment invoice if you pre-order an item, because we cannot charge you for the item/items in advance.

When a pre-ordered article has arrived at our warehouse, an email will be sent to.

You cannot cancel a pre-ordered article that has arrived in our stock.



Not retrieved shippings

We will charge you a minimum of 200 SEK for non-retrieved shipping’s.



Payment

Our payment methods

When you shop online at our webshop, you can pay by secure card payment, bank transfer or invoice 15 days (no additional fees apply.)

If you choose to pick up your order in our shop, you pay the order at pickup, you can pay by credit card VISA/Mastercard or cash in our shop.



Online secure card payment

The money is automatically deducted from your card when you place the order and no additional fees are added. Our card payment is via secure card payment with Nets Netaxept and we accept credit cards VISA and Mastercard.



Invoice 15 days

We make a credit statement for new, unknown customers, if there are no remarks, we will attach an invoice to the shipment. Payment will be made within 15 days to our BankGiro or Postgiro, please enter your customer number / invoice number when you pay the invoice, which can be found at the top right of the invoice.

Credit information only takes a few minutes and we will send your order immediately. Should there be any remarks on your social security number, we are unable to submit an invoice, then your order must be prepaid to our BankGiro or Postgiro. An e-mail will be sent to your specified e-mail with payment instructions.

Complaints of the invoice must be made within 8 days.

Statutory reminder fee of 60 SEK is payable on late payment.



Payment in advance

Pay directly to our BankGiro, after ordering you will receive an e-mail with payment instructions, we reserve the order for 7 days.

Always enter the order number that you received for your email as a reference / message upon payment.

As soon as we receive your payment, we ship the goods (usually within 1-2 business days.)



Privacy & Security

Processing of personal data

Read more about this under Privacy Policy, the link is located at the bottom of our webshop.

If you have any questions about this contact us by e-mail at info@modellhobby.se

Certificate

Our site uses certificate (https). This means that when you enter information, these are sent encrypted over the internet.



Replacement, return and complaint

Change of product

If you wish to exchange an article please always contact us before, send the package to us carefully wrapped, you can attach information in return with any item you want instead or place a new order in our webshop. New shipping cost is added. The product must be inspected and approved by us before we can accept the change.



Return policy

If you regret your purchase, you can always return the item to us, contact us before returning, you have a right of withdrawal for 14 days after you have received the goods. When returning to us, the product must be in original condition and unused, all packaging and manuals must be in its original condition. When returning to us, you as a customer must pay all shipping costs. Attach the name with the return.

We will process your return as soon as possible. In case of non-return, the item will be returned to you and additional shipping will be charged.

Refund

If refunded, your money will be refunded within 30 days regardless of the payment method.

The return must be approved and inspected by our staff.

Shipping and return shipping is not refundable. Have you paid by pay credit card, the amount is refunded from the account deducted from the payment.

If you have paid in advance to our BankGiro, you must attach the name of your bank, clearing and account number.



Complaint

You as a customer are responsible for unpacking and checking that the goods are non-defective within 8 days of receiving your shipment.

If something is wrong, contact us at info@modellhobby.se

To receive a complaint, we need a written description by e-mail and, if possible, also a picture. In case of a valid complaint, we will be responsible for the return.

If the item is sold out and we cannot replace it with a new item, the product will be refunded, in case of payment method invoice, we will credit the item.

If the item has transport damage, we always answer for the cost, but you must notify them at your delivery center and also to us, also attach a picture.



Warranty

In case of warranty claims, ie an error that was already present when the product was delivered and in case of technical failure that occurred without external impact, contact us as soon as the error occurred.



Dispute

In case of any dispute, we have a policy to comply with the decision of the Swedish General Complaints Board.

Returnaddress

Send to:

Modelljärnvägsspecialisten

Kungsgatan 20D

972 34 Luleå

Sweden